Frequently Asked Questions | partytogoevents.com | Greenville SC

Frequently Asked Questions

Q: Do you include setup and delivery? A: Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.

Q: Do you deliver to other cities? A: Yes, we do! We serve in and surrounding Greenville, Parker, Gantt, Berea, Wade Hampton, Mauldin, Taylors, Simpsonville, Greer, Easley, Spartanburg, and more.

Q: How much do bounce house and water slide rentals usually cost? A: It just depends on what bounce house or water slide you want. Generally, it ranges from $225 to $450 for a 6-hour rental. You can check out more specific prices here

Q: Does the standard 6-hour rental time include your setup time? A: No. We arrive early to set up so you get the entire rental time to play.

Q: When do you set up? A: That depends on how many rentals we have that day. Generally, we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the day before to confirm that someone will be at the party location.

Q: We've rented some really dirty bounce houses from other companies in the past. Are they always that dirty? A: No. The bounce house will be clean when you get it. We clean before and after each use.

Q: Do we have to keep it plugged in the entire time? A: Yes. A blower keeps air in the inflatable unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50Â¥ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy-duty cords.

Q: What about parks? Do parks have electricity? A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. Also, parks are first come, first serve so get your spot early in the day.

Q: What payments do you take? A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.

Q: What if we need to cancel? A: Simply give us a call and we will handle it.

Q: Do you require a deposit? A: Yes all orders require a 20% Credit Card deposit. They are fully refundable as long as you cancel your order the morning of or before your rental date.

Q: How big are the inflatables? A: Most of our inflatables are 15ft x 15ft which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Inflatables need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the inflatables. The sizes listed with each inflatable include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup. 

Q: What about the big bounce houses? Any special requirements? A: Check the requirements listed with each bounce house. The bounce houses can weigh up to 650 pounds so we need a clear path with ample room.

Q: What surfaces do you set up on? A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Q: Can we see a copy of your contract and safety rules? A: Yes. There is a link in your receipt once you've ordered or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way? A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high-traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator. Still have a question? Call or Write: (864) 987-8743 | customerservice@partytogoevents.com

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